Your request information

Oahu Roof Support LLC uses the information you submit to coordinate ladder assistance: your name and mobile number, claim number, property address, appointment details, and any notes you choose to provide.

Screenshots and scheduling

Screenshots and pasted text may be processed by our AI service provider to prepare editable appointment details. Check those details before submitting. Original screenshots are processed temporarily and are not saved in the request database. Reviewed request details are stored and may be added to our Google Calendar.

Our dispatch team and the crew assigned to the visit receive the information needed to coordinate it. Keep your personal request link private: anyone holding it can see the appointments associated with that link and request changes.

Crew assignments and field photos

Assigned crew can use a private link to respond to an assignment and submit visit notes and site photos. These field photos are stored for dispatch review, separately from the temporary screenshots used to read appointment details. Access requires the current crew link or a dispatch account. Crew links expire seven days after the appointment and can be disabled by dispatch. Anyone holding a crew link can see that assignment and submit a response, so keep it private.

Appointment texts

When you agree to appointment texts, we use your mobile number for request receipts, proposed times, confirmations and related coordination. Message frequency varies with your appointments. Message and data rates may apply. Reply STOP to stop automated texts or HELP for help. You can call us to coordinate without automated texts.

Questions or corrections

Call (808) 766-8023 or email art@oahuroofsupport.com to correct request information, ask about retained records, or disable a personal link.